Return & Exchange Policy
All Definitive Motors cars come with a 5-day Money Back Guarantee. If you decide you don't like the car during those first 5 days or 250 miles, just give us a call to set up a return or exchange. You will be refunded the price you paid for the vehicle, excluding the shipping/delivery fee (if applicable). There will be a $300 restocking fee.
To return or exchange your vehicle, you must let us know prior to 5 p.m. PST on the 5th calendar day after receiving your vehicle. We cannot accept a return if the car has been modified, in an accident or damaged, altered from the condition it was delivered in or had a lien or other encumbrance put on the vehicle (other than Definitive's retail installment contract). Additionally, if you drive the vehicle over 250 miles, we will not be able to return for refund but you may choose to exchange. You can receive up to one vehicle; however, the second vehicle will NOT come with our 5-Day Money Back Guarantee. Day 1 of your 5-Day Money Back Guarantee begins when you accept the vehicle, regardless of time of day.
If you are outside a local market and would like the vehicle delivered right to your door, there will be a transport fee that is non-refundable should you choose to return your vehicle.
For customers within our local delivery markets, you will receive a full refund! If you are located outside of a local market, we will refund everything except the delivery fee. We will process the refund the day you return the car, and it typically takes 3-5 business days to be back in your account.
Other exclusions: Only vehicles 5 model years or newer are eligible and all High Performance vehicles are excluded from Money Back Guarantee.
|Monday||10:00 am - 7:00 pm|
|Tuesday||10:00 am - 7:00 pm|
|Wednesday||10:00 am - 7:00 pm|
|Thursday||10:00 am - 7:00 pm|
|Friday||10:00 am - 7:00 pm|
|Saturday||10:00 am - 7:00 pm|
|Sunday||11:00 am - 6:00 pm|